Order Processing, Cancellation, & Modification

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Order Processing

Our order verification and processing work flows are designed to both process orders quickly and ensure that the item ordered is correct.

  1. Order Receipt. Our website accepts orders 24-7, however our business hours are 10AM-6PM Eastern Time, Mon-Fri. Orders placed outside of our business hours will not begin processing until the next business day.
  2. Credit Card Verification. The account status, billing address, and additional verification information are checked for every order. In addition to reducing fraud, this process often catches data entry errors made while placing the order. Many factors are taken into consideration, however if any of the information does not verify correctly the order may be held and you may be contacted for additional verification. The best way to avoid verification delays is to ensure that you enter in the correct billing address on your order.
  3. Item Verification. The order form contains a field for your computer model number. This model number is verified against the item that you have purchased. If any mis-matches are discovered, you will be contacted for verification. This extra service greatly reduces the number of incorrect order. Our ability to detect ordering errors is greatly dependent upon the accuracy of the information entered on the order form. To avoid delays and to help ensure that you receive the correct item, please be sure to accurately enter your computer's model number on the order form.
  4. Shipping Address Verification. To ensure accurate delivery we verify all shipping addresses against address verification databases. Minor errors that are clear like missing ST, RD, etc. will be automatically corrected. If an address is invalid or incomplete, you may be contacted for additional verification. The most common cause for address verification delays are shipments to multi-unit buildings that do not provide any Apt or Suite number. To avoid delays, please be sure to provide your complete and accurate delivery address.
  5. Fulfillment. After successful verification the orders passes to our fulfillment center. While most orders are shipped on the same or next business day, there are some cases where it can take up to 3 business days to fulfill some orders. If for some reason the order cannot be fulfilled within 3 business days, you will be notified of the delay.
  6. Shipping. The order will be shipped using the shipping service selected during checkout. Our primary shipping facility is located in NJ, however some items may be shipped from alternate warehouses located at different locations within the US. The details about shipping are provided in our Shipping Policies.

Order Cancellation

Orders may be canceled up until they are picked up by the shipping carrier. Cancellation requests can be made via email or phone. We will act as fast as possible on cancellation request, however we are unable to guarantee that an order can be stopped before that day's pickup. We will reply to all cancellation requests with a cancellation confirmation or a status response if the order cannot be stopped in time. Once an order has been shipped, the order must be received and returned according to our return policy.

Order Modification

For security reasons, our online system will not allow orders to be edited by customers. If you would like to modify your order please contact us ASAP via phone or email. We will act as fast as possible on all modification requests, however we are unable to guarantee that an order can be stopped and revised before shipment. We will respond to all modification requests with a confirmation that the order has been modified or a status response. Once an order has been shipped it cannot be modified. Incorrect or unwanted items would need to be exchanged or returned according to our current policies.