Payment & Credit Card Policies

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Online Payment Methods

We are currently accepting payment online via Visa, Master Card, Discover, and American Express.

Alternate Payment Methods

We can also pre-payments & Purchase Orders on order placed over the phone with our sales department. PO orders are limited to Government, Fortune 500, and Educational customers are subject to approval. Please contact our sales department to pre-pay or inquire about PO sales.

Verification

Online credit card transactions require more stringent verification than transactions where a physical card is used. To protect against fraud, we reserve the right to refuse cards where the order information cannot be sufficiently verified. Orders may also be delayed and you may be contacted for additional verification. To avoid any delays please be sure to:

  • Use a Credit Card that was issued by a bank located in the US, Puerto Rico, or Canada
  • Provide the billing address that matches with your credit card statement
  • Ship items to the billing address
  • Accurately enter the extra-digits from the back of the card on the order form

      • Authorizations vs Charges

      Charging a credit card is a two step process; Authorization & Ticket.

      When an order is first placed, an authorization transaction is sent. This transaction verifies that the account is valid, that the funds are available, and also verifies the address & CVV codes. Additional authorizations may be placed if you enter an incorrect billing address and/or re-submit your order.

      When your bank receives an authorization, they place a temporary hold on the funds. This length of time that the funds are held varies between banks & accounts. For debit & check cards, the hold is typically 2 business days. No charge has been made and no money has been transferred out of your bank. If no charge is placed during the hold period, the authorization will expire and the funds will be released.

      The second step is called Ticketing. This step is the actual charge. We do not do this step until after an order has been completed. If an order is canceled before it is complete no charge will be made.

      The credit card process is also outlined in the following article: Authorization Hold - Wikipedia

      If you are using online banking, you may see the authorization holds and mistake them for actual charges. Note that banks often update their websites in batches and not in real time. This can create cases where both the authorization and charge appear for one update cycle.

      Please be sure to wait at least 5 business days before inquiring about duplicate charges.